Student FAQ

  • Before You Start
  • Admissions
  • Registration
  • Current Students

Select a category to view answers to frequently asked questions.

 
  • What are the beginning DATES for online courses?
    WSU Online courses run on the semester schedule. Online course materials become available on the first day of class (generally the first day of the semester. If a course has a starting date that is NOT the first day of the semester, the course materials will become available on that starting date.) Courses end on the same date as coursework for the semester ends. Final testing may occur after this date.

    Click here to see the semester start dates.

  • What are hybrid, enhanced, independent study, and online courses?

    Weber State University offers a variety of courses in a variety of formats to better suit your needs.

    Campus
    Courses offered "in person" at Weber State University, the Davis campus, at several WSU center’s, and designated local high schools.

    Online
    Courses that are completely on the web. No in person meetings of the class are required. Accommodations are made for labs, presentations or other course requirements that are usually done in person.

    Hybrid
    Courses that meet "in person," but have a significant portion of the course online. Some face to face meetings may be substituted for online work time. (Example: Two weeks in class, one week online, two weeks in class, one week online.)

    Enhanced Courses
    Courses that meet "in person," but have assignments, discussions, or other activities that utilize the online course system.

    Contract Training
    Courses that are offered to professionals seeking additional certification or skills.

    Independent Study
    Sometimes called "Correspondence" courses. These paper and pencil based courses are available for students at a distance.

    Hybrid Independent Study
    Paper and pencil based courses that have some components that are web-based.

  • What DEGREES/PROGRAMS does WSU Online offer?
    There are several degrees offered totally online and through independent study. Check the Online course Catalog to see if the course you want is available.

    View Online degrees

  • How does WSU online work? (Sample course access)
    Check out the student resources page to learn your way around WSU Online.
  • How do APICS courses work?
    APICS courses are offered through WSU Online. Each course offers 2 semester hours of upper division college credit from the Manufacturing Engineering Technology Department (MFET). For more information on how the courses work, go to weber.edu/ce/pd/apics.
  • How much does it COST to take an online course?
    Costs for WSU Online courses are as follows:

    For students who are Utah residents costs are determined by the same resident tuition and fee schedule used for campus courses.

    For students living in Utah who are not Utah residents costs are determined by the same non-resident tuition and fee schedule used for campus courses.

    Students living outside Utah who are not Utah residents and are not taking additional courses on campus may be assigned to the Online Campus.  With this designation tuition for online courses is determined on a "per credit hour" basis. To be assigned to the Online Campus, students must contact the Continuing Education registration office.  For tuition prices, please go to http://wsuonline.weber.edu/students/Costs.asp.

    Some courses add an additional fee for labs or technology to the regular tuition. These fees must be paid before you are considered a "paid" student. If fees are not paid, you may be prohibited from registering for the next semester, or you may not be able to receive your diploma or transcripts.

 
  • Do I need to be ADMITTED to WSU to take an online course?

    All WSU Online students are students of Weber State University and must be admitted as such.

    For admissions information and instructions go to
    http://weber.edu/admissions

  • How much does it COST to taken an online course?
    Costs for WSU Online courses are as follows:

    For students who are Utah residents costs are determined by the same resident tuition and fee schedule used for campus courses.

    For students living in Utah who are not Utah residents costs are determined by the same non-resident tuition and fee schedule used for campus courses.

    Students living outside Utah who are not Utah residents and are not taking additional courses on campus may be assigned to the Online Campus.  With this designation tuition for online courses is determined on a "per credit hour" basis. To be assigned to the Online Campus, students must contact the Continuing Education registration office.  For tuition prices, please go to http://wsuonline.weber.edu/students/Costs.asp.

    Some courses add an additional fee for labs or technology to the regular tuition. These fees must be paid before you are considered a "paid" student. If fees are not paid, you may be prohibited from registering for the next semester, or you may not be able to receive your diploma or transcripts.

  • Can I access the SYLLABUS before I register so I know what ot expect?
    Many of the Instructors for online courses have given permission for a sample syllabus to be posted. These are attached to the course descriptions on the WSU Online registration pages, and are also available at http://wsuonline.weber.edu/registrar/Syllabus/default.htm. For courses other than those listed on the syllabus page, you must contact the Instructor.
  • What are the beginning and ending DATES for online courses?
    WSU Online courses run on the semester schedule. Online course materials become available on the first day of class (generally the first day of the semester. If a course has a starting date that is NOT the first day of the semester, the course materials will become available on that starting date.) Courses end on the same date as coursework for the semester ends. Final testing may occur after this date.

    Click here to see the semester start dates.

 
  • How do I get FINANCIAL AID?
    Financial aid for students taking online courses is the same as for students taking regular courses. Visit the financial aid website for more information on how to obtain financial aid.
  • How do I PAY TUITON and FEES?
    Students may pay Tuition and Fees online, in person, or by mail. Bills are mailed to students who register during the Early Registration period. Students who register closer to the beginning of the semester do not receive a bill, but tuition payments must still be made by the deadlines posted online and in the class schedule. **To find out how much you owe, log in to your eWeber account using your Wildcat Username and password and then go to the Student Services Tab. Click the 'View/Pay Tuition and Fees' link on the left in the Tuition and Fees Channel.
  • How do I REGISTER for online courses?
    Registration for online courses occurs at the same time as registration for on-campus courses.

    Degree programs may require an additional application process and/or completion of a set of pre-requisite courses before you are allowed to take major courses. This is called Advanced Standing.

    Students are assigned a "Registration Appointment" time based on the number of credit hours completed. You may not register prior to your appointment time and you have 24 hours after the appointed time to complete your registration before you are blocked to give other students their chance to register.

    If a class you want is "closed" (filled) when it is your turn to register you may contact the Instructor or department offering the course to request a spot on the waiting list (or to be allowed to register) or select a different course/instructor. You may also want to check the registration system again periodically during the "open" registration period to see if any students have dropped the course you want. If a space has opened up, you may register for it and drop one of your other courses, if desired.

    Pre-requisites

    Pre-requisites are courses that need to be taken to provide a foundation for more advanced coursework. These courses may be filled by taking the listed course(s), placement testing, or transfer courses. If you need a course for which there is a pre-requisite and you believe that you have the necessary transfer course or experience, you may discuss a waiver of the requirement with the Instructor or department offering the course.

    Placement testing

    Placement testing is a way to ensure that you are beginning a series of courses at the appropriate level. Placement testing for Math and English is initially completed by the ACT for students entering Weber State from high school. All students may complete the COMPASS exam at the Testing Center in the Student Services Center to ensure their placement in Math and/or English is at the appropriate level.

    CLEP/challenge testing

    Students may elect to take the CLEP tests for General Education credit. See http://weber.edu/testingcenter/clep.htm for tests available and the areas in which they apply. Many departments also allow opportunities to test out of course requirements for life experience/knowledge. See your major department for information on how to qualify for this type of testing.

    How to register

    Registration may be done online through the eWeber portal, in person, or (in some cases) on the telephone.

    Online Registration

    Online registration is as follows:

    • Login into eWeber
    • Go to the Student Services Tab
    • Click on the Link Register Add/Drop
    • Select the Semester that you will be registering for. (Normally only one semester is available at a time)
    • Search for your courses

    Further instructions can be found at http://departments.weber.edu/registrar/registrationhelps.htm

  • How do I GET my BOOKS?
    Books and materials for WSU Online courses may be ordered online from the bookstore at http://bookstore.weber.edu or in person at the main campus or Davis Campus bookstores. Remember that delivery of ordered items may take a couple of weeks, so order your books early. (Bookstore has their own schedule for making each semester’s list of books available. WSU Online has no control over this schedule.)
  • How do I LOG IN to EMAIL?
    This depends on the email service that you are using. Faculty and staff use the Groupwise email system (johndoe@weber.edu) and should log in using the client or at http://groupwise.weber.edu. Students may use the Wildcat Mail system (WaldoWildcat@mail.weber.edu) and can access it by going to https://mail.weber.edu. In either case you will use your wildcat username to log in.
 
  • Student Needs

    • When can I Access my course?

      WSU Online courses run on the semester schedule. Online course materials become available on the first day of class (generally the first day of the semester. If a course has a starting date that is NOT the first day of the semester, the course materials will become available on that starting date.) Courses end on the same date as coursework for the semester ends. Final testing may occur after this date.

      To access your online courses, log in at online.weber.edu.

    • How does WSU online work? (Sample course access)
      Check out the student resources page to learn your way around WSU Online.
    • How do I LOG IN to WSU Online?
      You can log in directly to WSU Online by going to http://online.weber.edu and using your Wildcat Username and Password. You can also log into the eWeber portal and click on "My Courses."
    • What is the process of DROPPING a WSU Online course?

      Before the semester begins and for the first 1/5 of the semester (3 weeks), WSU Online courses may be dropped online in the Student Information and Registration system located in the eWeber Portal (http://www.weber.edu). After the 3rd week, students must contact the Registration Office to drop individual courses until the end of the 8th week (˝) of the semester. If a course is dropped between the 3rd and 8th weeks of the semester, a "W" will appear on the transcript. Dropping individual courses is not allowed after the 8th week of the semester. However, students may withdraw from all courses in a semester until the last day of coursework (before finals) by signing the complete withdrawal form at the Registration Office. (The form must be signed to ensure withdrawal.)

      If you drop (withdraw from) all your courses for the semester by signing the Withdrawal Form at the Registration Office, a notation – "Registered and withdrew" will appear on your transcript. You will not receive grades for the courses affected by this withdrawal.

      If you are on Financial Aid – you were awarded your assistance based on a certain number of credit hours for the semester. If you add courses above 18 or drop courses below 12 (generally) you must check with the Financial Aid Office to ensure that your award or scholarship is not affected by the change. If you do not successfully complete the number of credit hours per semester that your award was based on you may jeopardize future funding and must arrange with the Financial Aid Office to "make up" the hours/courses or risk losing your aid altogether.

    • How do I take TESTS?
      Tests for the majority of WSU Online courses are administered through ChiTester – a Web-based testing system. Students may be required to take tests at one of the testing centers, depending on how the test is set up by the Instructor, or may be required to use a proctor.

      Learn more about WSU Online testing.

    • How do GRADES work?
      Grades for online courses are submitted at the end of each semester. Passing grades are D- and better. However, English, Mathematics, and major requirement grade generally must be a "C" or better.

      If extenuating circumstances exist, the Instructor and student may agree to an incomplete grade. When this is agreed upon, the Instructor submits a grade of "I" and makes a written agreement with the student that the student will complete all outstanding assignments and tests by a certain date (3 months to 1 year, generally). When the work is complete, the Instructor submits a "Change of grade form" to the Registration Office.

      At times, the coursework is extended over 2 semesters. When this occurs, the Instructor will submit a "T" grade at the end of the first semester and the final grade at the end of the semester in which the course is complete. A "T" grade is a code for "in progress".

    • How do I CHANGE my PERSONAL INFORMATION at WSU and WSU Online?
      Students can change their personal information by going into the eWeber Portal (http://www.weber.edu) and selecting the Student Services Tab and clicking on the information that they would like to change in the Personal Profile channel. The W# cannot be changed. The preferred email is your wildcat mail account if you are a student or Groupwise account if you are faculty or staff. This information can also be changed by contacting the Admissions office (801.626.6743 or Admissions@weber.edu) for students or by contacting the HR department (ext 6032 or hr@weber.edu) for faculty and staff.
    • What are some TIPS for success?
      Visit the tips for success page.
  • Email

    • How do I get an email address?
      All Students have a WildCat mail account. This account is setup with the creation of your WildCat Username and password. To access it you can go to https://mail.weber.edu or access it through the eWeber portal.
    • What is WILDCAT MAIL?
      WildCat mail is the official mail service for students of Weber State University. The e-mail account is free and is capable of remaining your e-mail account after you graduate. WildCat mail allows you to access your e-mail from any computer with a browser and an Internet connection. It’s easy to access and offers you a permanent address (even if you change Internet Service Providers.) When you are connected to the Internet, you can access your WildCat Mail by going to https://mail.weber.edu.
    • Who can help me with WILDCAT MAIL PROBLEMS?
      WSU Computer Support Help Desk can help you. Contact them by phone: (801) 626-7777, fax (801) 626-7903, e-mail: csupport@weber.edu or snail mail: Computer Support Help Desk, 2405 University Circle, Ogden, UT 84408-2405
    • How do I LOG IN to EMAIL?
      This depends on the email service that you are using. Faculty and staff use the Groupwise email system (johndoe@weber.edu) and should log in using the client or at http://groupwise.weber.edu. Students may use the Wildcat Mail system (WaldoWildcat@mail.weber.edu) and can access it by going to https://mail.weber.edu. In either case you will use your wildcat username to log in.
    • How do I EMAIL my INSTRUCTOR?
      The Instructor’s e-mail address is listed in the Instructor’s Office in the course. Your instructor will tell you whether they prefer you to email through the online course or directly to their Weber account. Look for this information on the syllabus or under the Instructor Office icon.
  • Technical Issues

    • What are the HARDWARE (computer) REQUIREMENTS?
    • What are the BROWSER and PLUGIN REQUIREMENTS?
      Plugins are programs that add functionality to web browsers. Plugin Requirements you may need are Flash, Shockwave, Adobe Acrobat, Real Media Player, QuickTime, and Windows Media Player.

      Please check your course materials for which software applications are needed. A current browser is required. We suggest Internet Explorer 6.0 or higher or Firefox 2.0.

      You can upgrade your Internet Explorer browser by going to http://www.microsoft.com/windows/ie/download/default.aspp

      You can download Firefox by going to http://www.firefox.com.

      Additional software issues should be taken up with the instructor or textbook publisher. WSU Online is unable to provide additional/commercial software for students. When additional software is required by the Instructor or by the textbook publisher, arrangements must be made with them for access to the software.

      It is the responsibility of each student to protect his/her computer against viruses transmitted through the Internet. McAfee Antivirus is available to students through the eWeber portal.

    • I am unable to ACCESS Weber or WSU Online websites (the page cannot be displayed.) What can I do?
      There is either a problem on our side or with your Internet Service Provider. If the problem is WSU related, an outage page will appear when you attempt to log in. When we know that our site will be unavailable at a specific date and time, we send out an e-mail or pop-up announcement to all students and faculty (another reason to keep your e-mail address current). We currently have a weekly maintenance window which is Sunday 2:00 am. – 10 am. Please plan accordingly.
      If the problem is with your computer or Internet Service Provider you should try accessing the site using a different computer (and ISP), or check with your ISP for problems on their side. If they are not experiencing problems, contact WSU Online for more options at (801) 626-6499.
    • What is an ISP?/ How do I CONNECT to the Internet?
      An ISP is an Internet Service Provider – a company that offers access to the World Web Web for a monthly fee (generally about $19.95 for unlimited access).

      For access to the Internet, you will need to set up an account with an Internet service provider (ISP. Unlimited dial-up Internet access usually costs about $19.95/month.

      Check with some of the local ISPs in your area and national ISPs for a comparison of rates.

      Directory of Local ISPs (Utah)
      Directory of National ISPs

      Some things to look for in an ISP are:

      1. How many hours are allowed for the monthly rate (they most likely provide a rate for unlimited hours, which is good if you're going to be online a lot)?
      2. Is technical support provided as part of the service or is there an additional charge?
      3. Do e-mail accounts come with the monthly service? (How many?)
      4. How often is your service down? Do you have a backup? When it does go down, how long is it usually down?

      Sometimes, due to the way AOL manages their servers and services, there are problems accessing WSU Online courses using AOL. We recommend that you use Firefox 2.0 or higher or Internet Explorer 6.5 or higher as your browser even though you may have the AOL browser.

 

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